next generation services

NG Serv Company conducts a comprehensive IT audit and IT consulting in the following areas:

1. IT infrastructure
2. Structured cabling systems (SCS)
3. Computer technology
4. Peripheral equipment
5. Business processes

The main objectives of IT audit and IT consulting:

1. Optimize the operation of the company's IT processes, increase the efficiency of interaction between participants in processes related to IT infrastructure
2. Conduct assessment of IT infrastructure and provide information on possible improvements
3. Reduce IT infrastructure maintenance costs
4. Increase the responsiveness of processes in IT infrastructure
5. Optimize resource allocation through business process reengineering analysis and recommendations

Benefits of IT audit and IT consulting:

1. Save money
2. Understanding the current situation and weaknesses
3. Understanding how the company can move forward

Service Desk NG TRS is a user-friendly and intuitive service request processing system with a simple and flexible interface. With NG TRS you can optimize your company's service processes, make them more user-friendly for all levels of users and concentrate on your own tasks.



The development and implementation of the Service Desk NG TRS system, as well as the modernization of the Service Desk NG TRS, is carried out by highly qualified specialists of the NG Serv company, in accordance with the international IT service management standards - ITSM (IT Service Management) and the recommendations of ITIL v3 (IT Infrastructure Library).

Service Desk NG TRS provides a complete service cycle with the following components:

1. Automation of business processes with the possibility of simple management and differentiation of roles at each stage
2. Structured cabling systems (SCS)
3. Introducing smart reports Business intelligence (BI)
4. Organization of equipment and software accounting

Benefits for your business:

1. Our solution enables businesses to communicate remotely with internal and external customers, be close at all stages of service, instantly respond to customer needs (The consumer decision journey);
2. Enterprise-grade service platform functionality integrates with modern systems and services
3. Easy business process automation with “one click” setup
4. Service Desk NG TRS was chosen by 35 Ukrainian companies

Imagine wi-fi to help you understand your users. Network Intelligence is an "intelligent" network infrastructure that allows you to analyze information about active users of your wi-fi network.

By entrusting the maintenance of printing equipment and the management of the printing service to NG Serv, you get the optimization of printing costs, high quality services in all offices and the stability of the printing equipment.



The range of services to support the print service from NG Serv includes:

1. Implementation of software to control and manage printing for all printers in the organization
2. Suppression of attempts to use office printers for personal purposes
3. Optimization of printing technology support costs
4. Cartridge forever service (also known as cartridge regeneration)
5. Tools to automate the process of generating and sending printer usage reports to responsible personnel
6. Peak service
7. Sale of printing and scanning equipment

By managing the print service you get:

1. Optimization of costs for maintenance and repair of printing equipment through outsourcing by NG Serv
2. Transparency of the provided service. You will be able to independently see the efficiency of the company through the convenient Service Desk NG TRS
3. Service Level Agreement (SLA)

NG Serv provides comprehensive management of user workstations, including maintenance of workstations with administration of licensed software. NG Serv specialists configure mail clients and servers, provide support for IP telephony, as well as real-time monitoring of IT infrastructure.



Outsourcing of employee jobs from NG Serv is the organization of the smooth operation of computer and office equipment, the accuracy of business processes and the efficiency of personnel.



NG Serv is ready to provide you with a number of advantages:

1. SLA, under which all IT services are agreed
2. Reduce unforeseen outages and establish precise time frames for maintenance and delivery of replacement equipment
3. Service Desk NG TRS, which provides instant access to a convenient platform for receiving and processing applications. You will be able to see all the reporting on the deadlines, responsible persons and the state of the equipment

We offer you services for comprehensive support of IT infrastructure by our specialists.



The range of network infrastructure management services from NG Serv includes:

1. Design your network infrastructure based on your business needs
2. Modernize network infrastructure with new technologies
3. Configuring and administering network equipment
4. Building and maintaining IT infrastructure based on Open Source solutions

Our professional approach to server and network infrastructure support allows you to:

1. Minimize downtime risks
2. Guarantees the fault tolerance of equipment and systems
3. Provides fast problem resolution

NG Serv specialists will provide you with both individual types of services (support for network, server infrastructure or individual servers, services, applications), as well as services in a complex: from the first line of support to full management of IT infrastructure.

Structured cabling system (SCS) is the main universal telecommunication infrastructure of buildings/offices, designed to transmit signals of all types, including data, voice, and video.


NG Serv provides comprehensive services and solutions for the design, construction and maintenance of structured cabling systems of any complexity. The implementation of projects to create a cable infrastructure is carried out taking into account the requirements of your business, as well as taking into account international and applicable in Ukraine, standards and regulations.

• Knowledge - our employees have been professionally trained in the training centers of SCS manufacturers
• Experience - despite the young age of our company, we employ experienced and highly qualified specialists who have gone their way from installers to design engineers
• Quality is the most important thing we pay attention to in our work. This also applies to the interaction of installation teams, design engineers, project managers, and control of work at all stages of their implementation, and the preparation of design and executive documentation, and further maintenance of the SCS.
• Result - a lot of certified systems with long-term guarantees, no failures and warranty cases, good mood of our Customers.

NG Serv Company implements complex solutions for server infrastructure. Our experts design server and storage systems, troubleshoot, configure and administer servers and storage systems.



In terms of server infrastructure support, we offer you:

1. Configuring and administering servers and system applications
2. Implement solutions for proactive failure prevention
3. Maintenance and troubleshooting of servers and storage
4. Configuring and maintaining hardware platforms
5. Updating licensed software
6. Installing and configuring required applications
7. Restoring backups of important information

Having extensive experience, NG Serv professionals are guided by three criteria when building a server infrastructure:

Reliability.

Implement solutions to monitor the status of servers and storage.

Drivability.

Our goal is ease of installation and configuration of your server infrastructure.

Service support.

NG Serv specialists, first of all, take care of ensuring failure protection, which allows maintaining the client's IT infrastructure in a reliable state.

We focus on the business needs of our clients and are always ready to offer solutions that will be useful.

NG Serv Company provides a wide range of software for the efficient work of our customers. We are ready to offer software from market leaders and take on the entire range of work on its implementation and configuration.



You can ask us about:

1. Microsoft Windows 10, Microsoft Windows 8
2. Microsoft Windows Server 2012, Microsoft SQL Server 2012, Microsoft Exchange Server 2013, Microsoft Lync Server 2013
3. Microsoft Office 365, Microsoft Office 2013, Microsoft Project 2013, Microsoft Visio 2013
4. ESET NOD32 Antivirus, ESET Smart Security, ESET Cyber ​​Security Pro
5. And everything related to SaaS

NG Serv is a certified partner of the leading manufacturers of cable systems:

• Legrand
• Reichle & De Massari
• Molex PN
• Panduit
• TE Connectivity (AMP Netconnect)
• 3M Volition
• VINET

Services provided by our company in the direction of SCS:

1. Design
2. Installation
3. Certification/Testing
4. Accompaniment
5. Audit
6. Consultations

Our activities in the construction of SCS and other engineering systems are confirmed by the relevant license issued by the State Architectural and Construction Inspectorate of Ukraine.


Key points that we use in our work:

• Legrand
• Reichle & De Massari
• Molex PN
• Panduit
• TE Connectivity (AMP Netconnect)
• 3M Volition
• VINET